Onsite Field IT Engineer — Client Solutions

Unisys; Norwich (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Unisys is seeking a field engineer to install, repair, and maintain PC products and hardware at client locations, ensuring systems operate as designed and upgrades are performed as needed.

The role requires strong customer service capabilities and typically 2–4 years of relevant experience, with potential exposure to export-controlled technologies. You will work directly with customers to ensure clarity and satisfaction with product functionality.

Qualifications

• High School Diploma or GED is required.
• A technical certification or an Associate Degree may be required.
• Typically 2–4 years of experience in the area of responsibility.
• U.S. export control regulations may apply; eligible for required authorizations.

Responsibilities

• Provides full field engineering support for a base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced maintenance and some lower‑complexity installation work.
• Gives technical feedback to improve service delivery and practices.
• Uses advanced tools to resolve issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance to other team members.
• Contributes to client-services metrics, reporting, and documentation.

Skills

Customer service

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys is seeking a field engineer to install, repair, and maintain PC products and hardware at client locations, ensuring systems operate as designed and upgrades are performed as needed.

The role requires strong customer service capabilities and typically 2–4 years of relevant experience, with potential exposure to export-controlled technologies. You will work directly with customers to ensure clarity and satisfaction with product functionality.