Onsite Field Engineer Technician: Customer‑Focused Tech

Unisys; Norwich (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare

HSA matching

Learning opportunities

Job summary

Unisys in the United States is seeking a Field Service Engineer to install, repair, and maintain PC products and component hardware and software at customer sites. You will ensure systems operate as designed, perform upgrades, and collaborate with technical teams to schedule services and communicate with customers to ensure satisfaction.

The role requires strong customer service, a High School diploma or GED, and 2–4 years of relevant experience or technical certification.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years’ experience in area of responsibility.

Responsibilities

• Provides full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

Skills

Field engineering

Onsite service

Customer service

Technical maintenance

Team collaboration

Troubleshooting

Education

High school diploma or GED

Technical certification or Associate degree

Job description

Unisys in the United States is seeking a Field Service Engineer to install, repair, and maintain PC products and component hardware and software at customer sites. You will ensure systems operate as designed, perform upgrades, and collaborate with technical teams to schedule services and communicate with customers to ensure satisfaction.

The role requires strong customer service, a High School diploma or GED, and 2–4 years of relevant experience or technical certification.