Field Engineer Technician – Onsite Install & Support

Unisys Corporation

Norwich (CT)

On-site

USD 65,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Unlimited PTO

401(k) match

Comprehensive healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys Corporation is seeking a Field Engineer to provide onsite service and technical support for a base of large, complex clients. You will own the on-site activity, perform advanced maintenance, and offer feedback to improve delivery.

The role requires strong problem solving, use of advanced tools, and effective documentation of services and outcomes. Candidates typically have a high school diploma or GED, may hold technical certification or an Associate Degree, and 2–4 years of relevant

Qualifications

High School Diploma or GED required.
May require technical certification or Associate Degree.
Generally, 2-4 years' experience in area of responsibility.

Responsibilities

Provides the full range of Field Engineering support for an assigned base of large / complex clients.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.