Onsite Field IT Engineer – Service & Support

Unisys; Norwich (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Unisys is seeking a field service engineer to install, repair, and maintain PC hardware and software at customer sites in the Norwich, CT area. You will ensure systems operate as designed, perform upgrades, and coordinate with technical teams to meet customer expectations.

This role requires strong customer service skills and the ability to take ownership of onsite activities while delivering high-quality service. Equal opportunity employer details follow in the posting.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• Generally 2–4 years of experience in field service or related area.
• Eligibility for U.S. export control regulations.

Responsibilities

• Provides full field engineering support for large and/or complex clients.
• Takes ownership of onsite service activities.
• Performs advanced maintenance on all products and installations.
• Provides technical feedback to improve service delivery.
• Uses advanced tools and knowledge to resolve customer issues.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance to team members.
• Contributes to client-service metrics and documentation.
• Monitors issues and recommends service improvements to management.

Skills

Customer service

Collaboration

Technical troubleshooting

Education

High School Diploma or GED

Associate Degree (preferred)

Technical certification (preferred)

Job description

Unisys is seeking a field service engineer to install, repair, and maintain PC hardware and software at customer sites in the Norwich, CT area. You will ensure systems operate as designed, perform upgrades, and coordinate with technical teams to meet customer expectations.

This role requires strong customer service skills and the ability to take ownership of onsite activities while delivering high-quality service. Equal opportunity employer details follow in the posting.