Onsite Field Engineer Technician - Client Solutions Pro

Unisys; Town of Cheektowaga (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare

HSA matching

Ongoing learning opportunities

Work-life balance

Job summary

Unisys in New York is seeking a Field Engineer to provide the full range of on-site support for a base of large clients. You will own on-site service activity, perform advanced maintenance on products, and lead scheduled installs.

You will collaborate with teammates, provide feedback to improve service delivery, and help document performance metrics. A High School Diploma or GED is required, with 2–4 years of relevant experience; technical certification or an Associate degree is a plus.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2–4 years’ experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

Field engineering

Onsite service ownership

Advanced maintenance

Equipment feedback

Technical assistance

Documentation

Metrics reporting

Education

High School Diploma or GED

Technical Certification or Associate Degree

Job description

Unisys in New York is seeking a Field Engineer to provide the full range of on-site support for a base of large clients. You will own on-site service activity, perform advanced maintenance on products, and lead scheduled installs.

You will collaborate with teammates, provide feedback to improve service delivery, and help document performance metrics. A High School Diploma or GED is required, with 2–4 years of relevant experience; technical certification or an Associate degree is a plus.