Field Engineer Technician — Onsite Problem Solver

Unisys Corporation; City of Albany (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare

Job summary

Unisys Corporation is seeking a Field Engineer to deliver full onsite support for a base of large, complex clients in the New York area. You will own the on-site service activity and perform advanced maintenance on all products, including installation tasks of lower complexity.

You will provide technical feedback to improve service delivery, use advanced tools to resolve client issues, and drive continuous improvement across the team and client metrics.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

Unisys Corporation is seeking a Field Engineer to deliver full onsite support for a base of large, complex clients in the New York area. You will own the on-site service activity and perform advanced maintenance on all products, including installation tasks of lower complexity.

You will provide technical feedback to improve service delivery, use advanced tools to resolve client issues, and drive continuous improvement across the team and client metrics.