Onsite Field Engineer Technician — Troubleshooter

Unisys; Norwich (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare

HSA matching

Ongoing learning opportunities

Job summary

Unisys is seeking a Field Engineer who will provide the full range of on-site support for a base of large, complex clients. You will own the service activity at the client site, perform advanced maintenance, and handle low-complexity installs as needed.

You will gather feedback, help improve service delivery, document procedures, and collaborate with team members to resolve issues and improve client metrics.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years’ experience in area of responsibility.

Responsibilities

• Owns onsite service activity for assigned base of large/complex clients.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve service delivery.
• Uses advanced tools and knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members with technical assistance.

Skills

Field engineering

Onsite support

Technical troubleshooting

Documentation

Education

High School Diploma or GED

Job description

Unisys is seeking a Field Engineer who will provide the full range of on-site support for a base of large, complex clients. You will own the service activity at the client site, perform advanced maintenance, and handle low-complexity installs as needed.

You will gather feedback, help improve service delivery, document procedures, and collaborate with team members to resolve issues and improve client metrics.