Onsite Field AI Solutions Engineer

National Asset Mgmt Incorporated; Orlando, Northern (FL, KY); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Competitive salary and 401(k) with-em

Discretionary paid time off

Paid parental leave for all

Medical, dental, and vision plans

Fitness programs

Emotional and mental wellness support

Learning and development programs

Snacks in our offices

Job summary

Axon seeks a builder with deep technical and operational expertise to own customer outcomes within strategic accounts, combining hardware, software and AI-enabled workflows onsite. You will deploy, adopt, and optimize Axon’s platform while maintaining CJIS compliance and close collaboration with agency leadership and field teams.

You will design, build, and ship end-to-end capabilities on site, supporting deployment, adoption and ongoing success with measurable mission impact.

Qualifications

• 8+ years in customer-facing technical roles or similar deployments.
• Shipped automated solutions (agents, workflows, integrations) in production.
• Ability to operate across hardware, software, cloud and AI-enabled systems.
• Strong communication with technical teams and executives.
• Willingness to own end-to-end outcomes in dynamic environments.
• CJIS compliance ability (where applicable).

Responsibilities

• Discover agency problems onsite and translate them into buildable, compliant solutions tied to mission outcomes.
• Design and ship working tools on Axon's platform: AI agents, workflows, automations, integrations, and data pipelines.
• Build with Axon products, not around them - configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in the agency environment.
• Iterate in the field until adoption sticks, then document patterns for reuse across accounts.
• Apply responsible innovation guardrails - CJIS, evidence integrity, privacy - in every build. Ship working software, not slideware.
• Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services when builds or integrations break.
• Build and deploy AI-powered workflows (agents, prompts, RAG, evaluations) that solve defined agency problems.
• Drive hands-on adoption with the people who use what you build daily.
• Measure whether changes stick - usage, workflow impact, mission outcomes - and iterate when they don't.
• Assess workflows onsite, identify friction and mission impact, and define what to build before you build it.
• Move from reactive support to proactive outcome design - arrive with hypotheses, validate with command staff and operators, then build to match.
• Build trusted relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning.
• Define success metrics and capture baselines before major deployments so impact is proven, not assumed.
• Capture customer insights, workflow patterns, and adoption barriers; share field intelligence with Product and Engineering to influence roadmap decisions.
• Turn one-off builds into reusable playbooks and operational frameworks.
• Identify expansion opportunities based on demonstrated impact; partner with Sales on long-term account strategy.
• Maintain consistent onsite presence (approximately 3-4 days/week), closely connected to agency operations and evolving needs.
• Track customer success metrics: time-to-first-production-use, adoption depth by role and site, workflow improvements, and mission outcomes.
• Support Sales - Post-Sales onboarding and handoff, establishing goals and accountability from day one.

Skills

Experience in customer-facing roles

Built automations/workflows

Cross-domain tech experience

Strong communication with stakeholders

Ownership mindset

CJIS compliance ability

Law enforcement/military background (P

Job description

Axon seeks a builder with deep technical and operational expertise to own customer outcomes within strategic accounts, combining hardware, software and AI-enabled workflows onsite. You will deploy, adopt, and optimize Axon’s platform while maintaining CJIS compliance and close collaboration with agency leadership and field teams.

You will design, build, and ship end-to-end capabilities on site, supporting deployment, adoption and ongoing success with measurable mission impact.