Onsite Experience & Community Manager

JLL; Los Angeles (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & Vision care

Paid parental leave

Paid time off

Early access to earned wages

Job summary

JLL in Los Angeles, CA seeks a Community Manager to curate onsite hospitality and employee experience at the client site. You will serve as the onsite ambassador, coordinate events, manage budgets, and drive cross-functional partnerships to deliver seamless service. Strong communication and organization are essential, with 1–2 years in related roles.

Join a team that prioritizes well-being, inclusivity, and growth, with comprehensive benefits and a dynamic workplace.

Qualifications

• 1-2 years of experience in hospitality, community management, employee experience, or a customer-facing workplace role.
• Strong written and verbal communication skills, with a proven ability to communicate effectively with employees, vendors, and partners.
• Demonstrated ability to work independently, identify onsite needs proactively, and take ownership of tasks through to resolution.
• Excellent organizational skills and attention to detail, with comfort managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, and Outlook).
• Strong ability to balance high-touch hospitality with day-to-day operational and administrative responsibilities.

Responsibilities

• Serve as the primary point of contact and hospitality anchor, greeting and assisting employees, guests, and vendors while resolving day-to-day workplace needs.
• Conduct routine walkthroughs to ensure consistent workplace readiness across meeting rooms, collaboration areas, kitchens, and common spaces.
• Coordinate and execute onsite community programming, employee engagement activations, and event logistics from setup to post-event reset.
• Submit, track, and follow up on workplace service requests and work orders through ticketing systems, collaborating closely with Facilities and AV/IT teams.
• Draft and distribute clear, engaging workplace communications regarding events, amenities, building updates, and service interruptions.
• Manage site-level budgets for supplies, amenities, and small-scale programming while maintaining accurate inventories and site documentation.

Skills

Hospitality

Community management

Employee experience

Customer-facing role

Communication

Independent work

Organizational skills

Microsoft Office Suite

Education

Bachelor's degree in hospitality, business, communications, or related field

Tools

Microsoft Office Suite

Job description

JLL in Los Angeles, CA seeks a Community Manager to curate onsite hospitality and employee experience at the client site. You will serve as the onsite ambassador, coordinate events, manage budgets, and drive cross-functional partnerships to deliver seamless service. Strong communication and organization are essential, with 1–2 years in related roles.

Join a team that prioritizes well-being, inclusivity, and growth, with comprehensive benefits and a dynamic workplace.