Community Manager

Jones Lang LaSalle Incorporated; Phoenix, Northern (AZ, KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay access

Job summary

Jones Lang LaSalle Incorporated in Phoenix is seeking a Community Manager to elevate the daily workplace experience onsite, transforming the space into a welcoming, productive, and community-focused environment.

As the onsite ambassador for the experience team, you will greet employees and vendors, coordinate events, manage service requests with Facilities and AV/IT, and draft clear workplace communications. Strong communication, organization, and independent work habits are essential.

Qualifications

• 1-2 years in hospitality, community management, employee experience or a customer-facing workplace role.
• Strong written and verbal communication with employees, vendors and partners.
• Able to work independently and take ownership of tasks to resolution.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office.

Responsibilities

• Serve as the primary contact and hospitality anchor, greeting employees, guests and vendors while addressing needs.
• Conduct routine walkthroughs to ensure workplace readiness across spaces.
• Coordinate onsite community programming, employee engagement events, and logistics from setup to post-event reset.
• Submit, track, and follow up on service requests with Facilities and AV/IT teams.
• Draft and distribute clear workplace communications regarding events and updates.
• Manage site budgets for supplies and small-scale programming with inventory records.

Skills

Hospitality

Community management

Communication

Organization

MS Office proficient

Education

Bachelor's degree in Hospitality, Business, Communications

Tools

Microsoft Office Suite

Google Workspace

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Community Manager curates the daily workplace experience at their assigned Client site, transforming the physical environment into a welcoming, productive, and community-focused space. As the onsite ambassador for the experience team, this role combines hands-on hospitality with operational stewardship, anticipating employee needs, addressing workplace issues proactively, and orchestrating cross-functional partnerships to ensure seamless service delivery.

• Serve as the primary point of contact and hospitality anchor, greeting and assisting employees, guests, and vendors while resolving day-to-day workplace needs.
• Conduct routine walkthroughs to ensure consistent workplace readiness across meeting rooms, collaboration areas, kitchens, and common spaces.
• Coordinate and execute onsite community programming, employee engagement activations, and event logistics from setup to post-event reset.
• Submit, track, and follow up on workplace service requests and work orders through ticketing systems, collaborating closely with Facilities and AV/IT teams.
• Draft and distribute clear, engaging workplace communications regarding events, amenities, building updates, and service interruptions.
• Manage site-level budgets for supplies, amenities, and small-scale programming while maintaining accurate inventories and site documentation.

Required Qualifications

• 1-2 years of experience in hospitality, community management, employee experience, or a customer-facing workplace role.
• Strong written and verbal communication skills, with a proven ability to communicate effectively with employees, vendors, and partners.
• Demonstrated ability to work independently, identify onsite needs proactively, and take ownership of tasks through to resolution.
• Excellent organizational skills and attention to detail, with comfort managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, and Outlook).
• Strong ability to balance high-touch hospitality with day-to-day operational and administrative responsibilities.

Preferred Qualifications

• Bachelor's degree in hospitality, business, communications, or a related field.
• Experience coordinating vendors, workplace services, or facilities-related activities.
• Prior experience planning, tracking, and executing employee events or community engagement programs.
• Comfort learning and utilizing specialized workplace technology, ticketing platforms, and visitor management systems.
• Familiarity with tracking event participation metrics and collecting employee experience feedback.
• Proficiency with Google Suite platforms in addition to Microsoft Office.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site - Phoenix, AZ

Background Check

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.

Equal Employment Opportunity Statement

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Benefits

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay