Onsite Community Experience Lead

JLL; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay - Early access to earned W

Job summary

JLL is seeking a Community Manager to curate the daily workplace experience at the assigned Client site, blending hands-on hospitality with operational stewardship to meet employee needs and deliver seamless service. The onsite ambassador will greet employees, coordinate events, work with Facilities and AV/IT, and manage budgets while producing clear workplace communications.

A 1–2 year background in hospitality or related roles is preferred, with strong communication and organizational skills.

Qualifications

• 1–2 years of experience in hospitality, community management, employee experience, or a customer-facing workplace role.
• Strong written and verbal communication skills, with ability to communicate effectively with employees, vendors, and partners.
• Demonstrated ability to work independently and take ownership of tasks through to resolution.
• Excellent organizational skills and attention to detail, with ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact and hospitality anchor, greeting employees, guests, and vendors while resolving day-to-day workplace needs.
• Conduct walkthroughs to ensure workplace readiness across meeting rooms, collaboration areas, kitchens, and common spaces.
• Coordinate onsite community programming, employee engagement activations, and event logistics from setup to post-event reset.
• Submit, track, and follow up on workplace service requests and work orders with Facilities and AV/IT teams.
• Draft and distribute clear workplace communications regarding events, amenities, updates, and interruptions.
• Manage site-level budgets for supplies, amenities, and small-scale programming and maintain inventories.

Skills

Hospitality

Communication

Independence

Organization

MS Office

Customer service

Education

Bachelor's degree in hospitality, business, communications, or related field

Tools

Google Suite

Microsoft Office

Job description

JLL is seeking a Community Manager to curate the daily workplace experience at the assigned Client site, blending hands-on hospitality with operational stewardship to meet employee needs and deliver seamless service. The onsite ambassador will greet employees, coordinate events, work with Facilities and AV/IT, and manage budgets while producing clear workplace communications.

A 1–2 year background in hospitality or related roles is preferred, with strong communication and organizational skills.