Onsite Exhibitor Services Specialist - Event Support Travel

Shepard; Baltimore (MD); Hybrid; USD 45,000 - 55,000; Full time

Job summary

A leading event services company is seeking an Exhibitor Services Specialist to provide on-site support during trade shows and events. The role involves delivering customer service, managing inquiries, and assisting with order processing and logistics. Candidates should have 1-3 years of customer service experience and strong communication skills. This full-time position requires travel, overtime, and the ability to work well under pressure. The company values commitment, integrity, and teamwork.

Qualifications

• 1-3 years of customer service experience, preferably in trade shows, events, or logistics.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred.

Responsibilities

• Serve as a primary point of contact for exhibitors at show sites.
• Manage inquiries with professionalism and accuracy.
• Provide proactive guidance to exhibitors regarding service options.
• Support exhibitors in order entry and troubleshooting.
• Calculate and communicate material handling and shipping charges.
• Ensure data accuracy and compliance with company SOPs.

Skills

Customer service experience

Strong communication skills

Organizational abilities

Problem-solving skills

Time management

Microsoft Office proficiency

Salesforce experience

Education

High School Diploma

College coursework or degree preferred

Tools

Salesforce

Microsoft Excel

Job description

A leading event services company is seeking an Exhibitor Services Specialist to provide on-site support during trade shows and events. The role involves delivering customer service, managing inquiries, and assisting with order processing and logistics. Candidates should have 1-3 years of customer service experience and strong communication skills. This full-time position requires travel, overtime, and the ability to work well under pressure. The company values commitment, integrity, and teamwork.