Exhibit Services Specialist: Customer Support & Event Tech

Encore; Coppell (TX); On-site; USD 34,000 - 45,000; Full time

Job summary

Encore is seeking an Exhibit Service Representative, CSC to support EventNow, Encore's eCommerce platform, for its field venues and production events in Coppell, Texas. You will deliver an outstanding customer experience, manage orders, and coordinate with Sales and Operations to ensure successful exhibit events on-site.

The role includes on-site show-site support, order entry, opportunity management, and occasional travel up to 25%.

Qualifications

• Three or more years of customer service experience.
• Strong written and verbal communication skills.
• Technical aptitude and proficiency with computer software and programs.

Responsibilities

• Manages customers' requests by phone, online chat, email, and other channels.
• Utilizes EventNow as a buying channel for Encore customers and assists with their online shopping experience.
• Assists Encore venues with various customer needs, including EventNow support.
• Escalates complaints to the Manager, Exhibit Services.
• Accurately processes exhibit and small affiliate orders, when applicable.
• Travels to show sites as assigned to act as Encore's Exhibit Services Representative on the exhibit floor.

Skills

Customer service experience

Communication skills

Technical aptitude

Education

Bachelor's degree preferred

Tools

EventNow platform

Job description

Encore is seeking an Exhibit Service Representative, CSC to support EventNow, Encore's eCommerce platform, for its field venues and production events in Coppell, Texas. You will deliver an outstanding customer experience, manage orders, and coordinate with Sales and Operations to ensure successful exhibit events on-site.

The role includes on-site show-site support, order entry, opportunity management, and occasional travel up to 25%.