Exhibitor Experience Specialist — On-Site & Orders

Freeman Company; Denver (CO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid Parental Leave

Retirement with Company Match

Paid Time Off

Hourly range of $20.00-26.00 based on

Job summary

The Freeman Company, based in Denver, CO, is seeking an Exhibitor Services professional to ensure quality management of exhibitor orders and deliver a seamless on-site experience. The role supports the Customer Experience team and requires daily in-office and show-site presence.

Responsibilities include handling orders, researching invoices, and coordinating with departments to meet exhibitor needs. Travel 25% to 50% is expected; full-time in-office or show-site schedule in Denver.

Qualifications

• 2+ years of customer service experience.
• Exhibitor Service Representatives must take and pass the New Employee Training (NET) program with an 80%+ score; plus six hours of customer service modules with 85%+.

Responsibilities

• Enter orders, exhibitor information, research invoices and show information in Freeman billing systems.
• Provide expert support for customer needs, including products/services, billing questions, and technical issues.
• Process, research, and resolve complex inquiries to ensure customer retention and satisfaction.
• Fill-in for Exhibitor Support team and manage inbound calls, emails, chats, and leads with high accuracy and service.
• Coordinate with internal departments to ensure production and/or delivery of complex customer needs across Freeman services.

Skills

Customer service

Order processing

Billing questions

Cross-department coordination

Education

High School Diploma

Job description

The Freeman Company, based in Denver, CO, is seeking an Exhibitor Services professional to ensure quality management of exhibitor orders and deliver a seamless on-site experience. The role supports the Customer Experience team and requires daily in-office and show-site presence.

Responsibilities include handling orders, researching invoices, and coordinating with departments to meet exhibitor needs. Travel 25% to 50% is expected; full-time in-office or show-site schedule in Denver.