Onsite Executive IT Concierge — White-Glove Support

Franklin Fitch; New York (NY); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

High visibility role

Modern tech stack

Impactful automation

Fast-paced environment

Job summary

Franklin Fitch is seeking an Executive Support Specialist for an onsite Midtown New York role. You will provide white glove IT support to senior executives and their assistants, owning issues through resolution, while serving as a senior escalation point across the business.

The role covers office, remote, and international environments, device management (Microsoft 365, Entra ID, Intune, Autopilot, Apple Business Manager), AV/meeting support, and on-call rotations.

Qualifications

• 7 to 10 years IT end user computing or service delivery experience.
• 3+ years supporting executives or VIPs in a white glove environment.
• Strong hands on experience with Microsoft 365, Entra ID, Intune, Windows 11 and Autopilot.
• Experience with Apple Business Manager, iPhone management and MFA.
• Strong conference room and video conferencing experience.
• Experience with ServiceNow or a similar ITSM platform.
• Polished communication skills with the ability to stay calm under pressure.
• High level of discretion when working with senior stakeholders.
• Comfortable with scheduled on call and occasional out of hours support.
• Authorized to work in the US.

Responsibilities

• Provide white glove IT support to senior executives and their assistants, owning issues through to resolution.
• Act as a senior escalation point for complex end user issues across the wider business.
• Support users across office, remote and international environments.
• Manage executive devices, including laptops, iPhones, Intune, Autopilot and Apple Business Manager.
• Support conference rooms, AV, executive meetings and business critical events.
• Manage onboarding, offboarding, hardware refreshes and IT assets.
• Maintain documentation, ticket quality and service levels.
• Participate in an on call rotation, including occasional evenings and weekends.
• Identify ways to improve the executive and end user experience through better processes and automation.

Skills

Microsoft 365

Entra ID

Intune

Windows 11

Autopilot

Apple Business Manager

iPhone management

MFA

Video conferencing

VIP support

Tools

ServiceNow

Job description

Franklin Fitch is seeking an Executive Support Specialist for an onsite Midtown New York role. You will provide white glove IT support to senior executives and their assistants, owning issues through resolution, while serving as a senior escalation point across the business.

The role covers office, remote, and international environments, device management (Microsoft 365, Entra ID, Intune, Autopilot, Apple Business Manager), AV/meeting support, and on-call rotations.