Onsite Events Operations Lead

Maritz; San Bruno (CA); On-site; USD 100,000 - 120,000; Full time

Job summary

Maritz is seeking an experienced Operations Manager, Onsite Events in the San Bruno area to direct and coach the activities of the events team, ensuring client satisfaction and delivery of service levels.

The role oversees sourcing and planning of programs, provides client and team support, manages special projects, and partners with service providers to maintain quality. The position requires 5+ years in meeting/event planning and a bachelor’s degree.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of experience in meeting/event planning or hotel catering/convention sales.
• Strong knowledge of event program management and budget maintenance.
• Proven ability to lead teams and projects, including coaching and developing direct reports.
• Experience building and maintaining client relationships while managing multiple priorities.
• Excellent communication skills, both written and oral.
• Proficiency in G Suite and ability to learn new technology quickly.

Responsibilities

• Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
• Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.
• Act as a subject matter expert (SME) to ensure consistency and training across the team. Works 1:1 with employees to identify areas of improvement, growth and opportunities. Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports
• Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.
• Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.
• Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.
• Manage special projects and provide backup support for the Director of Operations as needed.

Skills

Leadership

Team management

Communication

Client relationship management

Budget maintenance

Event program management

Education

Bachelor's degree

Tools

G Suite

Job description

Maritz is seeking an experienced Operations Manager, Onsite Events in the San Bruno area to direct and coach the activities of the events team, ensuring client satisfaction and delivery of service levels.

The role oversees sourcing and planning of programs, provides client and team support, manages special projects, and partners with service providers to maintain quality. The position requires 5+ years in meeting/event planning and a bachelor’s degree.