Onsite Event Tech Lead – Venue IT & AV

The Sports Facilities Companies; Ontario (CA); On-site; CAD 138,313,000 - 144,056,000; Full time

Job summary

Ontario Sports Empire is seeking a Technology Technician (Shared) to serve as on-site tech lead for venue operations and live events. You will support AV, network, Wi-Fi, PCs, scheduling, ticketing, POS, and guest access systems to ensure reliability during events.

The role reports to the VP of IT and requires 2 years of help desk or IT support experience in fast-moving environments; familiarity with event tech and vendor coordination is preferred.

Qualifications

• 2 years of help desk or IT support experience in a client/server environment preferred.
• Experience in live event technology, venue operations, sports facilities, hospitality, or a fast-moving environment.
• Working knowledge of AV systems, WiFi, network cabling, event technology, and troubleshooting.

Responsibilities

• Serve as the on-site technology lead during events, supporting venue staff, partners, vendors, broadcast crews, and rights holders.
• Support venue systems including AV, network connectivity, WiFi, computers, scheduling, ticketing, POS, and guest access tech.
• Access key venue systems, identify power/connectivity needs, and coordinate quick issue resolution.
• Act as first escalation point for event-day tech issues and involve external vendors or internal support as needed.
• Coordinate with internal teams and third-party vendors to keep event-critical systems operational.
• Document issues, promote standards, and improve long-term supportability across venues.
• Ensure technology is ready before doors open and remains operational during events.
• Notify venue teams who to call for tech support and resolve issues quickly.
• Make technology support more consistent, documented, and scalable across venues.

Skills

Help desk support

Live event tech

AV and network

Vendor coordination

Tools

HP hardware

Apple hardware

Job description

Ontario Sports Empire is seeking a Technology Technician (Shared) to serve as on-site tech lead for venue operations and live events. You will support AV, network, Wi-Fi, PCs, scheduling, ticketing, POS, and guest access systems to ensure reliability during events.

The role reports to the VP of IT and requires 2 years of help desk or IT support experience in fast-moving environments; familiarity with event tech and vendor coordination is preferred.