Technology Technician (Shared) - Ontario Sports Empire & SFM IT

The Sports Facilities Advisory & Management; Ontario (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ontario Sports Empire is seeking a Technology Technician (Shared) to serve as the on-site technology lead for venue operations and live events at Ontario, CA. You will support venue tech across AV, network, WiFi, scheduling, ticketing, and POS, ensuring readiness during events and day-to-day operations.

The role requires hands-on troubleshooting, strong communication with technical and non-technical stakeholders, and experience coordinating vendors in fast-paced environments.

Qualifications

• 2 years of experience in help desk or IT support in a client/server environment preferred.
• Experience in live event technology, venue operations, sports facilities, hospitality, or similar fast-moving environment.
• Working knowledge of AV systems, WiFi, network cabling, event technology, and hands-on troubleshooting.
• Strong project management and customer service skills, with clear communication to technical and non-technical stakeholders.
• Experience coordinating vendors and supporting technology in operational or guest-facing environments.
• Experience supporting HP and Apple hardware.

Responsibilities

• Serve as the on-site technology lead during events, including support for venue staff, partners, vendors, broadcast crews, and rights holders.
• Support venue systems including AV, network connectivity, WiFi, computers, scheduling, ticketing, POS, and guest access technology.
• Know how to access key venue systems, identify power and connectivity needs, and coordinate fast issue resolution when problems arise.
• Act as the first escalation point for event-day technology issues and know when to involve outside vendors or internal support resources.
• Coordinate with internal teams and third-party vendors to keep event-critical systems operational before, during, and after events.
• Help document issues, support consistent standards, and improve long-term supportability across venues.
• Event technology is ready before doors open and stays operational throughout the event.
• Venue teams know who to call for technology support and issues are resolved quickly.
• Technology support becomes more consistent, documented, and scalable across venues.
• All other duties as assigned by management.

Skills

Help desk experience

Live event technology

AV systems

WiFi networks

Vendor coordination

HP/Apple hardware

Tools

HP hardware

Apple hardware

Job description

TECHNOLOGY TECHNICIAN (SHARED) - Ontario Sports Empire & SFM IT

OSE SFM, LLC

LOCATION: Ontario, CA

DEPARTMENT: INFORMATION TECHNOLOGY

REPORTS TO: VP OF INFORMATION TECHNOLOGY

STATUS: FULL-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Ontario Sports Empire is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Ontario, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Ontario Sports Empire is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission‑focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Technology Technician is the on‑site technical lead for venue operations and live events. This role supports venue technology systems across live event operations and day‑to‑day facility needs. The person in this role serves as the primary on‑the‑ground resource during events and helps make sure venue technology is ready, working, and supported when it matters most.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the on‑site technology lead during events, including support for venue staff, partners, vendors, broadcast crews, and rights holders
• Support venue systems including AV, network connectivity, WiFi, computers, scheduling, ticketing, POS, and guest access technology
• Know how to access key venue systems, identify power and connectivity needs, and coordinate fast issue resolution when problems arise
• Act as the first escalation point for event‑day technology issues and know when and how to involve outside vendors or internal support resources
• Coordinate with internal teams and third‑party vendors to keep event‑critical systems operational before, during, and after events
• Help document issues, support consistent standards, and improve long‑term supportability across venues
• Event technology is ready before doors open and stays operational throughout the event
• Venue teams know who to call for technology support and issues are resolved quickly
• Technology support becomes more consistent, documented, and scalable across venues
• All other duties as assigned by management

MINIMUM REQUIREMENTS:

• 2 years of experience in help desk or IT support in a client/server environment preferred
• Experience in live event technology, venue operations, sports facilities, hospitality, entertainment, or a similar fast‑moving environment
• Working knowledge of AV systems, WiFi, network cabling, event technology, and hands‑on troubleshooting
• Strong project management and customer service skills, with the ability to stay calm under pressure, solve problems quickly, and communicate clearly with both technical and non‑technical stakeholders
• Experience coordinating vendors and supporting technology in operational or guest‑facing environments
• Experience supporting HP and Apple hardware

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Perform office tasks including typing, filing, and phone usage
• Sit for extended periods while operating a computer
• Bend, stoop, crouch, climb, stand, pivot, and lift up to 40 pounds as needed
• Limited exposure to physical risk; work is normally performed in a typical office environment