Onsite Event Manager - Fundraising Tech

Social Solutions Global; Austin (TX); On-site; USD 41,000 - 45,000; Part time

Job summary

Bonterra is seeking a part-time, seasonal On-site Event Support role to assist clients at events across multiple cities. You will travel within a 125-mile radius of your home market, attend 10-12 hour on-site events, and help manage OneCause technology and staff.

The position requires 2+ years of in-person customer service, comfort with web-based software and mobile devices, and strong communication skills. This is not a remote role.

Qualifications

• 2+ years of in-person customer service experience.
• Experience with web-based software and basic knowledge of setting up and troubleshooting.
• Comfortable using intuitive web-based software as well as smartphone technology (iPhone and Android).

Responsibilities

• Support the successful execution of customer events through on-site management of OneCause technology.
• Manage OneCause staff including Assistant Event Managers and Onsite Support Staff.
• Setup and manage the OneCause technology including OneCause proprietary software, laptops, and iPads.
• Manage and resolve all OneCause-related client expectations.
• Provide on-site software training to the client, client's staff, volunteers, and guests.
• Review all client auction and guest data and make appropriate changes where necessary.
• Work with client to ensure software is fully utilized to maximize event revenue by providing recommendations that follow best practices.
• Able to comfortably navigate and troubleshoot our software.

Skills

In-person customer service

Web-based software

Mobile tech

Communication skills

Job description

Bonterra is seeking a part-time, seasonal On-site Event Support role to assist clients at events across multiple cities. You will travel within a 125-mile radius of your home market, attend 10-12 hour on-site events, and help manage OneCause technology and staff.

The position requires 2+ years of in-person customer service, comfort with web-based software and mobile devices, and strong communication skills. This is not a remote role.