Onsite Event Coordinator – Fundraising Tech

Social Solutions Global; Virginia Beach (VA); On-site; USD 28,000 - 40,000; Part time

Job summary

Bonterra is seeking a part-time, seasonal On-site Event Support for our OneCause platform. The role supports client events in various markets, with travel within a 125-mile radius of home market. Must be located near markets like Richmond or Virginia Beach to be considered.

This role requires onsite presence for 10-12 hour events and strong customer service skills. Responsibilities include managing OneCause technology on-site, coordinating with event staff, and ensuring software is used to

Qualifications

• 2+ years of in-person customer service experience.
• Comfortable using intuitive web-based software as well as smartphone technology (iPhone and Android).
• Basic knowledge of setting up and troubleshooting hardware (iPads/laptops/smartphones).
• Exceptional communication skills, not limited to but including written, interpersonal, and public speaking.
• Highly organized with the ability to meet multiple concurrent deadlines in a fast-paced environment.
• High level of initiative.

Responsibilities

• Support the successful execution of customer events through on-site management of OneCause technology.
• Work with OneCause staff including Event Managers, Onsite Support, and Support Staff.
• Help manage OneCause technology including OneCause proprietary software, laptops, and iPads.
• Assist Event Manager with assigned OneCause-related client expectations.
• Assist Event Managers in navigating and troubleshooting our software in real time.
• Review all client auction and guest data and make appropriate changes where necessary.
• Work with client to ensure software is fully utilized to maximize event revenue by providing recommendations that follow best practices.

Skills

Customer service

Communication

Tech fluency

Tools

OneCause software

iPad

Laptop

Smartphone

Job description

Bonterra is seeking a part-time, seasonal On-site Event Support for our OneCause platform. The role supports client events in various markets, with travel within a 125-mile radius of home market. Must be located near markets like Richmond or Virginia Beach to be considered.

This role requires onsite presence for 10-12 hour events and strong customer service skills. Responsibilities include managing OneCause technology on-site, coordinating with event staff, and ensuring software is used to