Onsite Event AV Technician

Encore; Kansas City (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. This role reports to an Operations Manager or Director of Event Technology and works closely with hotel staff and clients on-site.

The position emphasizes customer service, troubleshooting, and accurate paperwork in Navigator, with physical requirements including lifting up to 50 lbs in a hotel setting and flexible hours.

Qualifications

• High school diploma required; associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license may be required for some roles and DOT requirements may apply.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as listed in qualifications.
• Exceed guest expectations and maintain positive client relationships on site.
• Meet with guests to ensure equipment works properly and needs are met.
• Monitor events and check in with customers throughout the day.
• Complete systems entry and paperwork accurately using Navigator; assist with invoicing.

Skills

Customer service

Hospitality

Audio-visual experience

Troubleshooting

Basic operations

Physical ability

Education

High school diploma

Associate’s degree (preferred)

Tools

Navigator

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. This role reports to an Operations Manager or Director of Event Technology and works closely with hotel staff and clients on-site.

The position emphasizes customer service, troubleshooting, and accurate paperwork in Navigator, with physical requirements including lifting up to 50 lbs in a hotel setting and flexible hours.