Event AV Technician — On-Site Setup & Guest Support

Encore; Lexington (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hotel/hospitality setting. You will ensure customer satisfaction by coordinating with clients on site and troubleshooting equipment as needed.

You will work with internal teams to manage equipment, invoices, and Navigator entries, while upholding safety and hospitality standards. This role requires physical stamina, a valid driver's license, and willingness to participate in required training.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audiovisual experience or equivalent in an educational environment preferred.
• A valid driver’s license may be required for team members operating Company vehicles.
• Must be able to lift 50 lbs.
• Training and certifications must be completed within 60 days of start date.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as listed in the qualifications.
• Strive to exceed expectations and maintain positive relationships with clients.
• Meet with guests on site to ensure needs are met and equipment works.
• Monitor events and check in on customers throughout the day.
• Complete order entries in Navigator and interact with staff/vendors for equipment.

Skills

Customer Service

Hospitality

Audio-Visual

Troubleshooting

Communication

Education

High School Diploma

Associate’s degree preferred

Tools

Navigator system

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hotel/hospitality setting. You will ensure customer satisfaction by coordinating with clients on site and troubleshooting equipment as needed.

You will work with internal teams to manage equipment, invoices, and Navigator entries, while upholding safety and hospitality standards. This role requires physical stamina, a valid driver's license, and willingness to participate in required training.