Onsite Endpoint Support Specialist — Travel & Refresh

TEKsystems; Austin (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Pre-tax and Roth post-tax options

Life Insurance

Short and long-term disability

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking an Endpoint Support Specialist for on-site coverage in the Austin area. You will support end-user devices, troubleshoot hardware and software, and handle tickets in a structured workflow across multiple branches, including travel between sites.

The role emphasizes customer-focused service, clear communication, and collaboration with the team to improve support processes. This is a contract, fully onsite position based in Austin, TX.

Qualifications

• 1+ year in end-user or desktop support environments.
• Hands-on hardware, software, and device troubleshooting.
• Experience in a ticketing environment managing incidents and requests.
• ServiceNow experience for ticketing and activity tracking.
• Strong customer service and professional communication with non-technical users.
• Willingness to travel between branches and support sites.

Responsibilities

• Provide onsite technical support to employees and branch locations.
• Troubleshoot hardware issues on desktops, laptops, and endpoint devices.
• Install, configure, and support software applications via ticketing system.
• Manage incidents and requests in a ticket-driven workflow (2–3 tickets/day).
• Review and update open tickets with FrostNow and other tools.
• Deliver support via onsite visits and remote assistance as needed.
• Support endpoint refresh projects and broader end-user tasks.
• Communicate clearly with users and maintain professional service levels.
• Stay organized, manage travel between branches, and document work.

Skills

End-user support

Troubleshooting hardware

Software installation

Ticketing system

Customer service

Communication skills

Travel readiness

Tools

ServiceNow

FrostNow

Job description

TEKsystems is seeking an Endpoint Support Specialist for on-site coverage in the Austin area. You will support end-user devices, troubleshoot hardware and software, and handle tickets in a structured workflow across multiple branches, including travel between sites.

The role emphasizes customer-focused service, clear communication, and collaboration with the team to improve support processes. This is a contract, fully onsite position based in Austin, TX.