Onsite End User Support Specialist — Secret Clearance

Conviso Inc.; San Antonio (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

A technology solutions provider in San Antonio is seeking an EUS Specialist to provide onsite Tier II technical support. Candidates must have active Secret clearance and CompTIA Security+ certification. Responsibilities include troubleshooting IT issues, providing deskside support, and maintaining documentation. Strong customer service and communication skills are essential. This role requires collaboration with various teams and a focus on meeting Service Level Agreement targets.

Qualifications

• 3–5 years of relevant end-user/desktop support experience (Tier II preferred).
• Active Secret clearance (or ability to maintain).
• Strong customer service, communication, and documentation skills.

Responsibilities

• Resolve escalated incidents and requests involving IT issues.
• Provide onsite deskside support at assigned workspaces.
• Troubleshoot and support conference room technologies.
• Document work performed and provide timely updates.
• Meet or exceed Service Level Agreement (SLA) targets.

Skills

Customer service skills

Communication skills

Documentation skills

Education

CompTIA Security+ certification

Tools

ServiceNow

Job description

A technology solutions provider in San Antonio is seeking an EUS Specialist to provide onsite Tier II technical support. Candidates must have active Secret clearance and CompTIA Security+ certification. Responsibilities include troubleshooting IT issues, providing deskside support, and maintaining documentation. Strong customer service and communication skills are essential. This role requires collaboration with various teams and a focus on meeting Service Level Agreement targets.