Onsite End User Support Co-op

RTX; Cambridge (MA); On-site; USD 37,000 - 82,000; Full time

Benefits offered by this job

Benefits package

Annual incentive programs

Job summary

RTX is seeking an onsite End User Services co-op/intern to support desktop environments across Windows 11, macOS, and Linux. You will configure laptops/desktops, perform maintenance, and assist with AV setups for conference rooms in a fast-paced team.

The role requires pursuing a bachelor’s degree in cybersecurity, CS, MIS, or related fields, with knowledge of Windows Server, AD, and networking basics. Eligible for benefits and an active learning approach are valued in this team.

Qualifications

• Pursuing a bachelor's degree in cybersecurity, CS, MIS or related field through the duration of the co-op.
• Experience with Mac/PC hardware and Windows 11/Server, Active Directory, macOS and Linux.
• Proficient in MS Office Suite and Outlook.

Responsibilities

• Perform installations, repairs, upgrades, backups, and other maintenance tasks.
• Handle telephone installations and removals.
• Set up Audio/Visual equipment for conference rooms.
• Troubleshoot a variety of software and hardware issues.
• Resolve moderately complex technical problems.
• Maintain and update hardware and software asset inventory databases regularly.

Skills

Mac hardware

PC hardware

Windows 11

Windows Server

Active Directory

macOS

Linux

Networking basics

TCP/IP

LAN/WAN

Education

Bachelor's degree in Cybersecurity, Computer Science, MIS or related field

Tools

Jira

Confluence

Bitbucket

MS Office Suite

Outlook

Job description

RTX is seeking an onsite End User Services co-op/intern to support desktop environments across Windows 11, macOS, and Linux. You will configure laptops/desktops, perform maintenance, and assist with AV setups for conference rooms in a fast-paced team.

The role requires pursuing a bachelor’s degree in cybersecurity, CS, MIS, or related fields, with knowledge of Windows Server, AD, and networking basics. Eligible for benefits and an active learning approach are valued in this team.