End User Support Coop SpringSummer 2027

RTX; Cambridge (MA); On-site; USD 37,000 - 82,000; Full time

Benefits offered by this job

Benefits package

Annual incentive programs

Job summary

RTX is seeking an onsite End User Services co-op/intern to support desktop environments across Windows 11, macOS, and Linux. You will configure laptops/desktops, perform maintenance, and assist with AV setups for conference rooms in a fast-paced team.

The role requires pursuing a bachelor’s degree in cybersecurity, CS, MIS, or related fields, with knowledge of Windows Server, AD, and networking basics. Eligible for benefits and an active learning approach are valued in this team.

Qualifications

• Pursuing a bachelor's degree in cybersecurity, CS, MIS or related field through the duration of the co-op.
• Experience with Mac/PC hardware and Windows 11/Server, Active Directory, macOS and Linux.
• Proficient in MS Office Suite and Outlook.

Responsibilities

• Perform installations, repairs, upgrades, backups, and other maintenance tasks.
• Handle telephone installations and removals.
• Set up Audio/Visual equipment for conference rooms.
• Troubleshoot a variety of software and hardware issues.
• Resolve moderately complex technical problems.
• Maintain and update hardware and software asset inventory databases regularly.

Skills

Mac hardware

PC hardware

Windows 11

Windows Server

Active Directory

macOS

Linux

Networking basics

TCP/IP

LAN/WAN

Education

Bachelor's degree in Cybersecurity, Computer Science, MIS or related field

Tools

Jira

Confluence

Bitbucket

MS Office Suite

Outlook

Job description

Are you ready to explore the world of aerospace and defense? Do you want to learn from and collaborate with some of the greatest minds in the industry? At RTX, our internships, co-ops and full-time careers provide an exceptional foundation to work on complex problems, advance your skills and create a safer, more connected world. Discover opportunities to make a difference at RTX.

The ideal candidate will have experience with desktop support and will be able to work independently with moderate to limited oversight. They will be configuring laptops and desktops with Windows 11, macOS, and Linux to meet BBN standards. The End User Services team is a fast-paced and nimble group. You should be able to learn and adapt to new technologies quickly and effectively. Flexibility and attention to detail are essential to this team's success.

What Will You Do

• Perform installations, repairs, upgrades, backups, and other maintenance tasks.
• Handle telephone installations and removals.
• Set up Audio/Visual equipment for conference rooms.
• Troubleshoot a variety of software and hardware issues.
• Resolve moderately complex technical problems.
• Maintain and update hardware and software asset inventory databases regularly.

Qualifications You Must Have

• Actively pursuing a bachelor's degree in Cybersecurity, Computer Science, Management Information Systems, or a related field through the duration of the co-op.
• Experience with Mac and PC hardware, including laptops and desktops, as well as a solid understanding of Windows 11, Windows Server, Active Directory, macOS, and Linux operating systems.
• Experience using MS Office Suite and Outlook.
• Foundational understanding of network principles, including TCP/IP and LAN/WAN.

Qualifications We Prefer

• Understanding of networking essentials, including common ports and protocols, DHCP, DNS, switching/routing, firewalls, etc.
• Experience using Atlassian software products such as Jira, Confluence, and Bitbucket.

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

Learn More & Apply Now

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 37,000 USD - 82,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.