IT Support Specialist

Sentinel Technologies Inc.; Bradley (IL); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Weekly pay

Job summary

Sentinel Technologies Inc. is seeking an IT Support Specialist to provide hands-on technical support for office, shop, and field employees in Bradley, IL.

The role is contract-to-hire and requires onsite work at the client location, with occasional travel to other company locations. The ideal candidate has 1–3 years of IT support experience, strong troubleshooting skills across Windows desktops, Microsoft 365, and business software, and the ability to communicate effectively with users of

Qualifications

• 1–3 years of IT support, help desk, or technical support experience in a business environment.
• Strong ability to troubleshoot Windows desktops, laptops, and support end users with hardware and connectivity.
• Experience with Microsoft 365 applications and business software.

Responsibilities

• Troubleshoot hardware, software, and network connectivity issues for office, shop, and field employees.
• Provide in-person, remote, and phone support; manage IT tickets and documentation.
• Onboard and offboard employees; configure devices; maintain equipment inventory; document IT procedures.

Skills

Troubleshooting

Customer service

Communication

Documentation

Time management

Tools

Windows OS

Microsoft 365

Printers

Job description

Responsibilities

Sentinel Technologies is seeking an IT Support Specialist for one of its partners to provide hands‑on technical support for office, shop, and field employees. Responsibilities include troubleshooting hardware, software, and connectivity issues; supporting users in person, remotely, and by phone; managing IT tickets; onboarding and offboarding employees; configuring devices; maintaining equipment inventory; and documenting IT procedures. The ideal candidate is organized, customer-focused, and able to communicate clearly with users of varying technical levels. This role is based in Bradley, IL, with occasional travel to other company locations as needed.

This is a contract-to-hire position and requires onsite work at the client location in Bradley, Illinois.

Qualifications

• Preferred: 1–3 years of IT support, technical support, or help desk experience in a business environment.
• Practical experience troubleshooting Windows desktops, laptops, and supporting end users with hardware, of network fundamentals, including TCP/IP, Wi‑Fi, printers, and common connectivity troubleshooting.
• Strong troubleshooting skills across hardware, operating systems, Microsoft 365 applications, and business software.
• Ability to diagnose and resolve common technical issues independently, seeking guidance from senior IT staff when appropriate.
• Experience configuring, deploying, and supporting desktops, laptops, mobile devices, printers, and related peripherals.
• Strong communication, customer service, and training skills with the ability to support users of varying technical backgrounds in office, shop, and field environments.
• Excellent organizational and time‑management skills, with the ability to prioritize multiple tasks, manage support tickets, and maintain accurate documentation; valid driver's license and ability to travel between company locations as needed.
• Ability to lift up to 50 pounds independently, climb, balance, stoop, kneel, crawl, stand, walk and sit
• Ability to commute between company locations locally for support and repairs
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can‑do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$23.00 - $27.00 an hour

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Sentinel is proud to be an equal‑opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact [e-mail].

The “Know Your Rights” Poster is available here

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Sentinel EEO Policy Statement is available here.

https://www.sentinel.com/about/diversity