Information Technology Field Technician

Motion Recruitment; Illinois; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

401(k) including match

Legal and Identity Protection Plans

Job summary

A leading staffing agency seeks a Field Technician based in the Chicago area with travel throughout the Midwest. This role involves providing hands-on support for end user devices, including hardware and software troubleshooting. Applicants should have experience with Microsoft Windows, networking concepts, and hardware peripherals. Benefits include medical insurance and a 401(k) plan. The contract duration is 3-4 months, with potential extension.

Qualifications

• Experience providing desktop and end user support.
• Proficient with Microsoft Windows and enterprise tools.
• Strong knowledge of hardware and networking concepts.

Responsibilities

• Provide escalation support for hardware and software issues.
• Deliver hands-on support for end user devices.
• Support manufacturing technology environments.
• Install and configure user equipment as required.
• Perform troubleshooting and root cause analysis.
• Validate PCs and network connectivity prior to deployment.

Skills

Desktop and end user computing support

Microsoft Windows operating systems

Hardware components and peripherals

Networking concepts and troubleshooting

Job description

Field Technician / Onsite / Downers Grove, IL / 80% Travel in the Midwest

Our client is the largest contract manufacturer of food products in the US, specializing in baked goods, snacks, and nutrition bars for major brands. This Field Technician will be based out of the Chicago area with additional travel throughout the Midwest.

Contract Duration: 3-4+ months, potential extension

Required Skills & Experience

• Desktop and end user computing support concepts and best practices.
• Microsoft Windows operating systems and standard enterprise productivity tools.
• Hardware components and peripherals including printers, scanners, mobile devices, and specialty equipment
• Networking concepts including cabling, switches, wireless access, and connectivity troubleshooting.

What You Will Be Doing

Daily Responsibilities

• Provide escalation support for end user hardware, software, and connectivity issues originating from the Service Desk or self-identified in company sites.
• Deliver hands-on, site specific support for laptops, desktops, mobile devices, peripherals, and user workstations, including side by side support with end users.
• Support manufacturing and operational technology environments, including SAP workstations, barcode scanners, badge and access systems, camera systems, time clocks, and specialized production user stations.
• Install, configure, move, add, and replace end user equipment and supporting infrastructure as required.
• Perform advanced troubleshooting and root cause analysis of hardware, software, operating system, application, and connectivity issues.
• Image, test, validate, and certify PCs, applications, peripherals, and network connectivity prior to deployment or return to service.

Travel

• Primary location is in the Chicago area but would travel 3 weeks a month.
• Tech would do 1 site visit per year/per location for about 3-5 days.
• Frequent travel to company locations as business needs require.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.