Onsite Eligibility Specialist — Unemployment & Public Aid

Cala Sourcing Solutions LLC; Tucson (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Cala Sourcing Solutions LLC is seeking an Eligibility Determination Specialist in Tucson, AZ. This on-site role involves reviewing unemployment and public assistance claims, conducting structured interviews, verifying information, and making eligibility determinations in line with program guidelines.

The position offers paid classroom and on-the-job training, with a pathway from temporary to permanent employment and a focus on accuracy and timely follow-ups.

Qualifications

• Strong analytical, critical thinking, and decision-making skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to conduct structured interviews and fact-finding conversations.
• Comfortable working with multiple systems and documenting case notes.
• Ability to manage follow-ups and work within deadlines.

Responsibilities

• Review unemployment and public assistance applications for accuracy and completeness
• Conduct interviews with applicants to gather and clarify eligibility information
• Verify applicant information through documentation and system checks
• Apply policies, regulations, and guidelines to make eligibility determinations
• Adjudicate claims and prepare written determinations and decisions
• Follow up with applicants as needed to obtain additional information
• Maintain accurate case documentation and records
• Meet productivity, quality, and compliance standards

Skills

Analytical thinking

Communication skills

Attention to detail

Interviewing abilities

Documentation and record keeping

Job description

Cala Sourcing Solutions LLC is seeking an Eligibility Determination Specialist in Tucson, AZ. This on-site role involves reviewing unemployment and public assistance claims, conducting structured interviews, verifying information, and making eligibility determinations in line with program guidelines.

The position offers paid classroom and on-the-job training, with a pathway from temporary to permanent employment and a focus on accuracy and timely follow-ups.