Customer Experience -Eligibility Determination Specialist

TEEMA Solutions Group; Tucson (AZ); On-site; USD 27,552; Full time

Benefits offered by this job

Paid classroom training

On-the-job training

Job summary

TEEMA Solutions Group is seeking a detail-oriented Customer Care/Eligibility Determination Specialist in Tucson, AZ. This onsite position involves reviewing and adjudicating unemployment and public assistance claims, conducting applicant interviews, and making eligibility determinations.

The ideal candidate should possess strong analytical and communication skills, with a keen attention to detail. Training will be provided, and only local candidates will be considered for this temp-to-perm opportunity.

Qualifications

• Strong analytical, critical thinking, and decision-making skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to conduct structured interviews and fact-finding conversations.

Responsibilities

• Review unemployment and public assistance applications for accuracy and completeness.
• Conduct interviews with applicants to gather eligibility information.
• Verify applicant information through documentation and system checks.
• Apply policies and guidelines to make eligibility determinations.

Skills

Analytical skills

Critical thinking

Decision-making skills

Excellent written communication

Excellent verbal communication

Attention to detail

Interviewing skills

Documentation skills

Job description

Customer Care/Eligibility Determination Specialist

Location: Tucson, AZ
Pay Rate: $20/hour

Temp to perm opportunity

This job is onsite and only local candidates will be considered.

Position Overview

We are seeking detail-oriented Eligibility Determination Specialists to review and adjudicate unemployment and public assistance claims. In this role, you will conduct interviews, analyze information, verify documentation, and make eligibility determinations in accordance with program guidelines and regulations. This position requires strong critical thinking, clear written communication, and the ability to manage follow-ups with applicants.

Comprehensive classroom and on-the-job training will be provided.

Key Responsibilities

• Review unemployment and public assistance applications for accuracy and completeness
• Conduct interviews with applicants to gather and clarify eligibility information
• Verify applicant information through documentation and system checks
• Apply policies, regulations, and guidelines to make eligibility determinations
• Adjudicate claims and prepare written determinations and decisions
• Follow up with applicants as needed to obtain additional information
• Maintain accurate case documentation and records
• Meet productivity, quality, and compliance standards

Required Skills & Qualifications

• Strong analytical, critical thinking, and decision-making skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to conduct structured interviews and fact-finding conversations
• Comfortable working with multiple systems and documenting case notes
• Ability to manage follow-ups and work within deadlines

Preferred Qualifications

• Experience in eligibility determination, claims adjudication, or public assistance programs
• Background in customer service, case management, or administrative support
• Familiarity with unemployment insurance or government assistance programs

Training

• Paid classroom training
• On-the-job training with ongoing support