Customer Experience -Eligibility Determination Specialist

Cala Sourcing Solutions LLC; Tucson (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Cala Sourcing Solutions LLC is seeking an Eligibility Determination Specialist in Tucson, AZ. This on-site role involves reviewing unemployment and public assistance claims, conducting structured interviews, verifying information, and making eligibility determinations in line with program guidelines.

The position offers paid classroom and on-the-job training, with a pathway from temporary to permanent employment and a focus on accuracy and timely follow-ups.

Qualifications

• Strong analytical, critical thinking, and decision-making skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to conduct structured interviews and fact-finding conversations.
• Comfortable working with multiple systems and documenting case notes.
• Ability to manage follow-ups and work within deadlines.

Responsibilities

• Review unemployment and public assistance applications for accuracy and completeness
• Conduct interviews with applicants to gather and clarify eligibility information
• Verify applicant information through documentation and system checks
• Apply policies, regulations, and guidelines to make eligibility determinations
• Adjudicate claims and prepare written determinations and decisions
• Follow up with applicants as needed to obtain additional information
• Maintain accurate case documentation and records
• Meet productivity, quality, and compliance standards

Skills

Analytical thinking

Communication skills

Attention to detail

Interviewing abilities

Documentation and record keeping

Job description

Customer Care/Eligibility Determination Specialist

Location: Tucson, AZ
Pay Rate: $20/hour

Temp to perm opportunity

This job is onsite and only local candidates will be considered.

Position Overview

We are seeking detail-oriented Eligibility Determination Specialists to review and adjudicate unemployment and public assistance claims. In this role, you will conduct interviews, analyze information, verify documentation, and make eligibility determinations in accordance with program guidelines and regulations. This position requires strong critical thinking, clear written communication, and the ability to manage follow-ups with applicants.

Comprehensive classroom and on-the-job training will be provided.

Key Responsibilities

Review unemployment and public assistance applications for accuracy and completeness

Conduct interviews with applicants to gather and clarify eligibility information

Verify applicant information through documentation and system checks

Apply policies, regulations, and guidelines to make eligibility determinations

Adjudicate claims and prepare written determinations and decisions

Follow up with applicants as needed to obtain additional information

Maintain accurate case documentation and records

Meet productivity, quality, and compliance standards

Required Skills & Qualifications

Strong analytical, critical thinking, and decision-making skills

Excellent written and verbal communication skills

High attention to detail and accuracy

Ability to conduct structured interviews and fact-finding conversations

Comfortable working with multiple systems and documenting case notes

Ability to manage follow-ups and work within deadlines

Preferred Qualifications

Experience in eligibility determination, claims adjudication, or public assistance programs

Background in customer service, case management, or administrative support

Familiarity with unemployment insurance or government assistance programs

Training

Paid classroom training

On-the-job training with ongoing support