Customer Service Representative

Sunrise Systems, Inc.; Tucson (AZ); On-site; USD 20,664 - 27,552; Part time

Job summary

A staffing company based in Tucson is looking for a Customer Service Representative to assist with the eligibility determination process for public assistance programs. The role involves conducting interviews, reviewing documentation, and ensuring accurate case records. Qualified candidates should have at least 2 years of customer service experience and exceptional communication skills. This position is an 8-week contract that may lead to permanent employment after training.

Qualifications

• 2+ years of customer service experience is required.
• Strong communication and interpersonal skills are essential.
• Attention to detail is critical for document review.

Responsibilities

• Review applications for public assistance programs and determine eligibility.
• Conduct interviews to gather required information from applicants.
• Verify application forms for completeness and accuracy.

Skills

Customer service experience

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Job Title

Customer Service Representative

Location

Tucson, AZ

Duration

8 Weeks – Contract to Hire

Training

~7 Weeks, 100% In-Person

Conversion

Resources may be transitioned to FTE after training

Role Summary

The Benefit and Eligibility Specialist is responsible for reviewing applications for public assistance programs and determining eligibility through applicant interviews, fact gathering, and document verification.

Key Responsibilities

• Review applications for public assistance programs and determine eligibility
• Conduct interactive interviews with applicants to gather required information
• Verify application forms for completeness and accuracy
• Review supporting documentation and validate applicant information
• Follow up with applicants multiple times as needed to resolve discrepancies
• Maintain accurate case records and documentation
• Provide customer service and clear communication throughout the eligibility process

Required Qualifications

• 2+ years of customer service experience
• Ability to work onsite and maintain reliable transportation
• Strong communication and interpersonal skills
• Attention to detail and accuracy in document review
• High School Diploma or equivalent

Preferred Qualifications

• Prior experience performing eligibility reviews
• Experience working with public assistance or benefits programs