Onsite Electrical Dispatch Coordinator

Yellowstone Local; Oregon; On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Employer-paid health/dental/vision for

Dependent coverage via payroll

Career growth

Supportive environment

Job summary

Yellowstone Local is seeking an onsite Dispatch Coordinator in Clackamas, OR to manage daily electrical service dispatch and technician scheduling. You will schedule service calls, keep field staff informed, and coordinate between customers and the internal team to maintain smooth operations.

You'll need strong organizational and communication skills, with 1+ year of dispatching experience and familiarity with Portland Metro/Central Oregon routing.

Qualifications

• 1+ year of professional dispatching experience required.
• 2+ years of dispatching experience preferred.
• Strong scheduling, dispatching, organization, and time-management skills.
• Strong customer service and telephone communication skills.
• Clear and professional verbal and written communication.
• Ability to coordinate multiple service calls, technicians, and changing priorities.
• Familiarity with the Portland Metro and Central Oregon areas is important for effective routing and scheduling.
• Comfortable using computers and learning scheduling, dispatch, CRM, or service-management software.
• HouseCall Pro experience preferred, but not required.
• ServiceTitan experience is also relevant and transferable, but not required.
• Dispatch experience in electrical, HVAC, plumbing, construction/skilled trades, or emergency/911 dispatch is preferred.
• Electrical experience is preferred, not required.

Responsibilities

• Coordinate and manage daily electrical service dispatch and technician scheduling.
• Schedule service calls based on customer needs, technician availability, location, and daily priorities.
• Keep electricians and field service technicians informed of appointments, schedule changes, and relevant job details.
• Communicate professionally with customers regarding appointments, scheduling updates, and service needs.
• Monitor the schedule throughout the day and adjust quickly when priorities or field conditions change.
• Make sound dispatch decisions that help keep technicians productive and customers informed.
• Maintain accurate customer, appointment, scheduling, and service-call information.
• Coordinate between customers, electricians, and internal team members to keep work moving efficiently.
• Identify scheduling conflicts and dispatch issues and work toward practical solutions.
• Take ownership of open issues and follow through until they are resolved.
• Help create an organized, responsive, and professional customer experience.
• Support service operations throughout the Portland Metro Area and Central Oregon.

Skills

Dispatching

Scheduling

Customer service

Communication

Time management

Problem solving

Tools

HouseCall Pro

ServiceTitan

CRM software

Job description

Yellowstone Local is seeking an onsite Dispatch Coordinator in Clackamas, OR to manage daily electrical service dispatch and technician scheduling. You will schedule service calls, keep field staff informed, and coordinate between customers and the internal team to maintain smooth operations.

You'll need strong organizational and communication skills, with 1+ year of dispatching experience and familiarity with Portland Metro/Central Oregon routing.