Service Desk & Resource Coordinator – On Site

Structured Communication Systems Inc; Oregon (WI); Presencial; USD 35 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Dental

Vision

401(k)

Life & AD&D

Resumo da oferta

Structured Communication Systems is seeking a Service Desk Coordinator to on-site in Clackamas, Oregon. You will prioritize requests, coordinate timelines, and allocate engineering resources for both pre-sale and post-sale activities, working with Account Executives, Inside Sales, and PMs.

The role requires strong coordination, communication, and CRM skills; a high school diploma is required, with IT/CRM experience preferred.

Qualificações

• High school diploma or equivalent; IT services experience preferred.
• Experience with project coordination and customer communication a must.
• Experience using CRM tools, notably Salesforce, is preferred.

Responsabilidades

• Prioritize requests and manage timelines for projects.
• Allocate engineering resources for pre-sale and post-sale needs.
• Maintain CRM records and ensure data accuracy in Salesforce.
• Coordinate and track equipment for evaluation and demos.
• Support on-call rotations and standard service desk processes.

Conhecimentos

Project coordination

Communication skills

Time management

Customer service

Formação académica

High school diploma

Ferramentas

Salesforce

Microsoft Office

Descrição da oferta de emprego

Structured Communication Systems is seeking a Service Desk Coordinator to on-site in Clackamas, Oregon. You will prioritize requests, coordinate timelines, and allocate engineering resources for both pre-sale and post-sale activities, working with Account Executives, Inside Sales, and PMs.

The role requires strong coordination, communication, and CRM skills; a high school diploma is required, with IT/CRM experience preferred.