Electrical Dispatch & Scheduling Specialist

Plugz Electric; Forest Lake (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Plugz Electric in Forest Lake, MN is seeking a motivated Dispatcher to join our growing team. You will be the backbone of our daily operations, scheduling electricians and coordinating with customers.

This fast-paced, customer-facing role requires strong organizational skills, clear communication, and proficiency with dispatch tools. You’ll support field crews and ensure timely service.

Qualifications

• Prior dispatching, scheduling, or customer service experience preferred.
• Strong multitasking and organizational skills in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software, CRMs, or dispatch tools is a plus.

Responsibilities

• Schedule and dispatch electricians to residential and commercial job sites efficiently.
• Serve as the primary point of contact between customers and field technicians.
• Manage and prioritize incoming service calls, work orders, and appointment requests.
• Monitor technician locations, job progress, and availability throughout the day.
• Communicate job details, updates, and changes clearly to field crews.
• Maintain accurate records of dispatched calls, schedules, and customer information.
• Coordinate urgent or emergency service requests with speed and professionalism.

Skills

Dispatching experience

Multitasking

Communication skills

Scheduling software

Calm under pressure

Trades industry knowledge

Tools

Scheduling software

Job description

Plugz Electric in Forest Lake, MN is seeking a motivated Dispatcher to join our growing team. You will be the backbone of our daily operations, scheduling electricians and coordinating with customers.

This fast-paced, customer-facing role requires strong organizational skills, clear communication, and proficiency with dispatch tools. You’ll support field crews and ensure timely service.