Onsite EHR Clinical Specialist — Training & Support

Fuse3 Solutions; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Fuse3 Solutions in Oklahoma City seeks a Clinical Specialist to support, maintain, and improve its Electronic Health Records system. You'll work with end users, leadership, training teams, and the EHR vendor to troubleshoot, coordinate changes, and document workflows.

The ideal candidate has hands-on experience supporting an EHR/EMR environment, plus strong communication, training material development, and problem-solving skills.

Qualifications

• Bachelor's degree + 3 years of relevant experience; OR Associate's degree with additional relevant experience.
• Hands-on experience supporting an EHR/EMR or healthcare application environment.
• Experience troubleshooting application or user issues and escalating complex problems.
• Experience developing or maintaining training materials, workflow documentation, or process guides.
• Strong communication skills to explain system and workflow information to technical and non-technical users.
• Strong analytical, organizational, and problem-solving skills.
• Experience with system testing, implementations, upgrades, or change management is preferred.
• Experience working with EHR vendors, application support teams, or cross-functional stakeholders is a plus.
• Ability to work with sensitive and confidential information.

Responsibilities

• Provide application support and troubleshooting for EHR users.
• Respond to and resolve escalated EHR support requests and system issues.
• Troubleshoot application and workflow issues and coordinate resolutions with internal resources and the EHR vendor.
• Maintain EHR training materials, reference guides, workflow documentation, and troubleshooting resources.
• Assist with user training and ongoing system education.
• Review system updates and communicate changes that may impact users or workflows.
• Coordinate testing and implementation of EHR updates, enhancements, and configuration changes.
• Track system change requests and new requirements from initial request through implementation.
• Identify opportunities to improve EHR workflows, efficiency, and user experience.
• Document system changes, configurations, and resolutions.
• Assist with troubleshooting system interface and data communication issues.
• Support user access and role-based security within the EHR.
• Collaborate with users, leadership, technical resources, and vendor support teams.
• Participate in new EHR initiatives and continuous improvement projects.

Skills

EHR/EMR experience

Troubleshooting

Training materials development

Communication skills

Workflow improvement

Education

Bachelor's degree in Health Information Management, Computer Science, Information Technology, Project Management, Public Health, Nursing, Business, or a related field

Associate's degree with additional relevant professional experience

Job description

Fuse3 Solutions in Oklahoma City seeks a Clinical Specialist to support, maintain, and improve its Electronic Health Records system. You'll work with end users, leadership, training teams, and the EHR vendor to troubleshoot, coordinate changes, and document workflows.

The ideal candidate has hands-on experience supporting an EHR/EMR environment, plus strong communication, training material development, and problem-solving skills.