Program Support Specialist – Onsite Training & Helpdesk

Fuse3 Solutions; Oklahoma City (OK); On-site; USD 30,000 - 47,000; Full time

Job summary

Fuse3 Solutions in Oklahoma City is seeking a Program Support Specialist to provide frontline support for users of internal systems and operational tools. This onsite contract role focuses on handling user questions, system access, and training coordination while ensuring data quality and timely resolutions.

The ideal candidate will be a clear communicator with problem-solving skills, capable of managing multiple requests and working with internal teams to improve processes and service delivery

Qualifications

• Bachelor’s degree and at least one year of relevant experience or an equivalent combination of education and qualifying experience.
• Experience in customer support, program support, administrative operations, help desk support, technical assistance, or a similar environment.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to explain processes and system-related information to individuals with varying levels of technical knowledge.
• Strong organizational skills with the ability to manage multiple priorities and follow requests through completion.
• Comfortable working in a fast-paced, service-oriented environment.
• Experience with training coordination, documentation, process improvement, or user support is a plus.
• Experience working in a regulated or compliance-driven environment is preferred.

Responsibilities

• Serve as a primary point of contact for user questions and support requests.
• Provide assistance with system access, functionality, and general workflow issues.
• Troubleshoot issues and resolve users' problems.
• Monitor incoming requests and ensure timely follow-up and resolution.
• Assist with onboarding, offboarding, training, and other operational support needs.
• Coordinate training requests, scheduling, materials, and follow-up.
• Help develop and update training materials, process guides, manuals, and other resources.
• Assist with testing system updates and documenting findings.
• Maintain accurate records and support data quality and compliance requirements.
• Identify documentation or workflow gaps and collaborate with internal teams on potential improvements.
• Support cross-functional projects and continuous improvement initiatives.
• Provide administrative and program support to leadership and team members.
• Maintain confidentiality when handling sensitive information.

Skills

Customer support

Troubleshooting

Communication

Organization

Training support

Education

Bachelor's degree

Job description

Fuse3 Solutions in Oklahoma City is seeking a Program Support Specialist to provide frontline support for users of internal systems and operational tools. This onsite contract role focuses on handling user questions, system access, and training coordination while ensuring data quality and timely resolutions.

The ideal candidate will be a clear communicator with problem-solving skills, capable of managing multiple requests and working with internal teams to improve processes and service delivery