Onsite Ecommerce Support Specialist

AppleOne Employment Services; Ontario (CA); Presencial; USD 32 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onsite workplace

Direct hire

Resumo da oferta

AppleOne Employment Services seeks an Ecommerce Coordinator / E-Commerce Customer Service Representative to support multiple consumer brands and online sales channels in an onsite Ontario, CA setting. This full-time role focuses on resolving issues, improving the customer experience, and ensuring accurate order processing.

You will handle inquiries via email, phone, and online marketplaces, process refunds and replacements, track trends, and collaborate with E-Commerce, Sales, Fulfillment, QA,

Qualificações

• E-commerce experience in a consumer-focused environment.
• Proven ability to manage high-volume customer inquiries and ensure accuracy.
• Experience working with cross-functional teams to resolve issues.

Responsabilidades

• Handle high-volume customer inquiries across multiple brands via email, phone, and marketplaces.
• Process replacements, refunds, warranties, returns, and order adjustments with accurate records.
• Investigate shipping, fulfillment, and product issues with internal teams to resolve.
• Track feedback to identify recurring issues and support process improvements.

Conhecimentos

E-commerce experience

High-volume email handling

Cross-functional collaboration

Excel / MS Office

Ferramentas

CRM tools

Order management systems

Descrição da oferta de emprego

AppleOne Employment Services seeks an Ecommerce Coordinator / E-Commerce Customer Service Representative to support multiple consumer brands and online sales channels in an onsite Ontario, CA setting. This full-time role focuses on resolving issues, improving the customer experience, and ensuring accurate order processing.

You will handle inquiries via email, phone, and online marketplaces, process refunds and replacements, track trends, and collaborate with E-Commerce, Sales, Fulfillment, QA,