eCommerce Customer Service

Fourth Floor; Downey (CA); On-site; USD 27,552 - 31,684; Full time

Job summary

An established industry player is looking for an enthusiastic eCommerce Customer Service Assistant to join their dynamic team. This entry-level position offers the opportunity to engage with customers through various channels, including phone, email, and live chat, ensuring they receive the best support possible. You will play a vital role in driving sales through proactive outreach and managing customer inquiries effectively. If you're passionate about fashion and customer service, this temporary role provides a great entry point into the exciting world of eCommerce. Join a team that values your contributions and offers a collaborative environment!

Qualifications

• Entry-level position focusing on customer service in eCommerce.
• Experience with inbound calls and email support is beneficial.

Responsibilities

• Field inbound customer service calls and provide assistance.
• Manage order processing flow and participate in fraud prevention.

Skills

Customer Service

Communication Skills

Problem Solving

Sales Skills

Education

High School Diploma

Tools

Live Chat Software

Email Management Tools

Job description

A popular fashion brand is seeking an eCommerce Customer Service Assistant to join their team in Downey on an on-going temporary basis.

Base pay range

$20.00/hr - $23.00/hr

Responsibilities:

• Field inbound customer service calls to support global ecommerce business. Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usage.
• Review and effectively respond to incoming customer emails in a timely manner.
• Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations.
• Drive sales by pro-active involvement in Exchange Order and Abandoned Cart outreach programs.
• Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution.
• Document, organize and process customer exchange and returns paperwork.
• Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient.
• Manage order processing flow and participate in fraud prevention efforts to release and cancel orders.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

Industries

Staffing and Recruiting