Onsite Dispute Resolution Specialist – Chargebacks

Old Second National Bank; Aurora (IL); On-site; USD 64,615,000 - 83,956,000; Full time

Job summary

Old Second National Bank is seeking a Dispute Resolution Specialist in Aurora, IL to manage complex dispute cases and guide customers through disputes in Centrix DTS and Data Navigator. The role supports daily operations of the dispute resolution team.

The position requires at least a high school diploma and 1+ year in banking or operations, with strong communication and technical skills. On-site work is required; compensation and benefits accompany the role.

Qualifications

• Minimum: High School diploma or equivalent with banking/operations experience.
• Strong verbal and written communication, and ability to work with teams.
• Ability to learn systems and adapt to changing processes.

Responsibilities

• Review transaction details and analyze evidence to determine dispute validity.
• Adhere to Reg E and Mastercard guidelines and manage chargeback workflows.
• Process Reg E disputes and gather support for resolution.
• Use bank software and card processor systems to manage disputes lifecycle.
• Handle customer inquiries, manage disputes, and communicate with merchants.
• Maintain documentation for audits, reporting, and compliance.
• Stay current on debit card, Zelle, ACH rules and regulatory requirements.
• Provide information to other departments regarding disputes.
• Respond to group mailbox emails; perform other duties as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Computer skills

Adaptability

Education

High School diploma or equivalent

Job description

Old Second National Bank is seeking a Dispute Resolution Specialist in Aurora, IL to manage complex dispute cases and guide customers through disputes in Centrix DTS and Data Navigator. The role supports daily operations of the dispute resolution team.

The position requires at least a high school diploma and 1+ year in banking or operations, with strong communication and technical skills. On-site work is required; compensation and benefits accompany the role.