Dispute Initiation Specialist

First Convenience Bank; Killeen, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Convenience Bank in Killeen, TX seeks a detail-oriented team member to handle customer dispute inquiries and data entry. You will work with internal and external customers, recording dispute reasons and ensuring compliance with Reg. E, while maintaining accuracy and timely responses.

The role requires a high school diploma, 18+ years of age, and the ability to pass a background check. Strong organizational skills and proficiency with MS Office are essential for success.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Working knowledge of Microsoft Office and general office equipment.
• Ability to communicate professionally in writing and verbally.
• Must pass background investigation per policy.

Responsibilities

• Handle customer calls within department service level and Reg. E compliance.
• Record customer reasons for disputes and respond to inquiries.
• Research transaction entry modes and supporting data.
• Meet deadlines and performance goals; maintain regular attendance.
• Perform other duties as assigned.

Skills

MS Office

Customer service

Communication

Teamwork

Attention to detail

Organization

Education

High school diploma or equivalent

Tools

Office equipment

Job description

First Convenience Bank in Killeen, TX seeks a detail-oriented team member to handle customer dispute inquiries and data entry. You will work with internal and external customers, recording dispute reasons and ensuring compliance with Reg. E, while maintaining accuracy and timely responses.

The role requires a high school diploma, 18+ years of age, and the ability to pass a background check. Strong organizational skills and proficiency with MS Office are essential for success.