Dispute Initiation Specialist

First Community Bancshares, Inc.; Killeen, Northern (TX, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a detail‑oriented, customer‑centred individual for a disputessupport role in Killeen, Texas. The position requires a high school diploma, excellent communication, and the ability to manage multiple tasks while meeting strict deadlines.

Candidates must pass a background check and work effectively in a team. The role emphasizes professional phone and written interactions, accurate dispute documentation, and adherence to Reg. E guidelines.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and professional communication, both written and verbal.
• Ability to work independently to meet deadlines while staying flexible.
• Well-organized with sharp attention to detail and accuracy.
• Ability to pass background investigation.
• Team player able to work in a collaborative environment.

Responsibilities

• Handle customer calls within the department service level agreement, ensuring Reg. E compliance.
• Accurately record customer reasons for disputing transactions.
• Respond to customer inquiries regarding existing disputes.
• Research transaction entry modes and gather additional data as needed.
• Meet assigned deadlines and goals; maintain regular attendance and punctuality.
• Other duties as assigned by the supervisor.

Skills

Customer service

Communication

Time management

Detail oriented

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

First Community Bancshares, Inc. is seeking a detail‑oriented, customer‑centred individual for a disputessupport role in Killeen, Texas. The position requires a high school diploma, excellent communication, and the ability to manage multiple tasks while meeting strict deadlines.

Candidates must pass a background check and work effectively in a team. The role emphasizes professional phone and written interactions, accurate dispute documentation, and adherence to Reg. E guidelines.