Remote Chargeback & Disputes Operations Analyst

Sezzle; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Sezzle is seeking a Chargeback Operations Analyst to join our dynamic team in the United States. You will analyze and respond to card and ACH disputes, collaborating with fraud and disputes teams to resolve issues and improve processes.

The ideal candidate has at least 1 year of chargeback or fraud investigation experience, strong data analysis skills, and a results‑driven mindset. The role requires English resumes and operates on a full-time schedule, Monday through Friday, 9:00 am–5:30 pm CST.

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum 1 year of experience in processing chargebacks or fraud incidents.
• Analytical mindset with ability to make decisions in fast-paced environments.
• Attention to detail and ability to multitask.

Responsibilities

• Investigate disputed credit card, debit card, and ACH transactions and take action within timeframes.
• Collaborate cross-functionally with fraud and disputes teams to plan next steps on a case-by-case basis.
• Analyze individual transactions using internal policies to identify patterns or trends.
• Understand systems and tools; analyze account patterns through data analysis.
• Work with analysts, operations, data scientists and engineers to improve loss prevention processes and tools.
• Develop domain knowledge of fraud prevention techniques and technologies.
• Maintain or exceed SLAs for timely resolution of queued cases to minimize losses.
• Handle escalations professionally with internal and external stakeholders.

Skills

Data analysis

Attention to detail

Problem solving

Communication

Self-start

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Sezzle is seeking a Chargeback Operations Analyst to join our dynamic team in the United States. You will analyze and respond to card and ACH disputes, collaborating with fraud and disputes teams to resolve issues and improve processes.

The ideal candidate has at least 1 year of chargeback or fraud investigation experience, strong data analysis skills, and a results‑driven mindset. The role requires English resumes and operates on a full-time schedule, Monday through Friday, 9:00 am–5:30 pm CST.