Dispute Analytics Specialist: Trends & Risk

Capital One; Riverwoods (IL); On-site; USD 62,900 - 71,800; Full time

Benefits offered by this job

Comprehensive health benefits

Financial benefits

Inclusive workplace environment

Job summary

Capital One is seeking a Dispute Analytics Representative in Riverwoods, IL. You will monitor and analyze dispute volumes and collaborate with partners to reduce dispute ratios.

Responsibilities include completing manual adjustments, reviewing disputed transactions for trends, and compiling reports for management. A high school diploma and at least 2 years of related experience are required; preferred qualifications include an Associate’s or Bachelor’s Degree and 4+ years of relevant experience.

Salary ranges from $62,900 to $71,800, with comprehensive benefits provided.

Qualifications

• At least 2 years of experience in credit card disputes processing, investigations, or analytics.

Responsibilities

• Completes manual adjustments and supports the Disputes production team.
• Reviews disputed transactions to identify trends.
• Communicates root-cause analysis with observations.
• Compiles reports and performs in-depth dispute case reviews.

Skills

Credit card disputes processing

Investigations

Analytics

Education

High school diploma, GED, or equivalent certification

Associate’s or Bachelor’s Degree in Business, Finance, or Marketing

Job description

Capital One is seeking a Dispute Analytics Representative in Riverwoods, IL. You will monitor and analyze dispute volumes and collaborate with partners to reduce dispute ratios.

Responsibilities include completing manual adjustments, reviewing disputed transactions for trends, and compiling reports for management. A high school diploma and at least 2 years of related experience are required; preferred qualifications include an Associate’s or Bachelor’s Degree and 4+ years of relevant experience.

Salary ranges from $62,900 to $71,800, with comprehensive benefits provided.