Onsite Dispatcher & Service Support Specialist

TEKsystems; Richmond (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

TEKsystems is seeking an organized Dispatcher to manage and assign daily service requests onsite in Sandston, VA. You will coordinate with technicians, ensure timely customer updates, and support service operations with strong MS Office skills.

The role requires excellent written and verbal communication, high organization, and the ability to handle multiple priorities in a fast-paced environment. This is a fully onsite contract-to-hire opportunity.

Qualifications

• High school diploma or equivalent required.
• 2+ years in service management, dispatching, call center operations.
• Experience with CRM systems and SAP preferred.
• Bilingual communication skills a plus.

Responsibilities

• Receive and assess incoming service requests and dispatch tickets.
• Coordinate with regional technicians and track progress.
• Provide timely written and verbal updates to customers and teams.
• Maintain service logs and generate performance metrics.

Skills

Microsoft Office

Written communication

Verbal communication

Organizational skills

Time management

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

SAP

Job description

TEKsystems is seeking an organized Dispatcher to manage and assign daily service requests onsite in Sandston, VA. You will coordinate with technicians, ensure timely customer updates, and support service operations with strong MS Office skills.

The role requires excellent written and verbal communication, high organization, and the ability to handle multiple priorities in a fast-paced environment. This is a fully onsite contract-to-hire opportunity.