Service Coordination & Dispatch Specialist (On-site)

Tech24; Nicholasville (KY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holidays off

Medical, dental, vision

Short-term disability

401(k) with company match

Employee Assistance Program

Job summary

Tech24 in Nicholasville, KY is seeking a Service Coordinator (Dispatcher) to schedule and dispatch service technicians, prioritize reactive calls, and coordinate return visits. The role focuses on accurate records, timely updates, and coordinating timesheets and invoices for high-quality service delivery.

The position is fully on-site at our Nicholasville office; strong organization, attention to detail, and multi-tasking are essential for success in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of experience in customer service, dispatching, project management, or related field.
• Proficient computer and data entry skills; highly organized and detail-oriented.

Responsibilities

• Dispatch service technicians to assigned service calls.
• Schedule and coordinate daily service appointments.
• Maintain dispatch schedules in Global Edge and Excel dispatch board.
• Debrief technicians following service calls and update service details.
• Forecast workload 2-3 days in advance to support resource planning.
• Follow up on open service calls and customer return visits.
• Confirm upcoming appointments with customers and provide status updates.
• Maintain accurate customer records and service database entries.
• Monitor and respond to incoming calls, emails, and after-hours messages.
• Coordinate with technicians and warehouse teams on parts availability and job readiness.
• Manage service quote logs and customer portals.
• Ensure calls are properly routed to on-call technicians.
• Support additional administrative and operational duties as needed.

Skills

Customer service

Dispatching

Project management

Data entry

Route optimization

Multitasking

Education

High School Diploma or GED

Tools

Global Edge

Microsoft Office Suite

Job description

Tech24 in Nicholasville, KY is seeking a Service Coordinator (Dispatcher) to schedule and dispatch service technicians, prioritize reactive calls, and coordinate return visits. The role focuses on accurate records, timely updates, and coordinating timesheets and invoices for high-quality service delivery.

The position is fully on-site at our Nicholasville office; strong organization, attention to detail, and multi-tasking are essential for success in a fast-paced environment.