Customer Service Representative - Onsite

TEKsystems; Richmond (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

TEKsystems is seeking an organized Dispatcher to manage and assign daily service requests onsite in Sandston, VA. You will coordinate with technicians, ensure timely customer updates, and support service operations with strong MS Office skills.

The role requires excellent written and verbal communication, high organization, and the ability to handle multiple priorities in a fast-paced environment. This is a fully onsite contract-to-hire opportunity.

Qualifications

• High school diploma or equivalent required.
• 2+ years in service management, dispatching, call center operations.
• Experience with CRM systems and SAP preferred.
• Bilingual communication skills a plus.

Responsibilities

• Receive and assess incoming service requests and dispatch tickets.
• Coordinate with regional technicians and track progress.
• Provide timely written and verbal updates to customers and teams.
• Maintain service logs and generate performance metrics.

Skills

Microsoft Office

Written communication

Verbal communication

Organizational skills

Time management

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

SAP

Job description

Customer Service Rep/Dispatcher Onsite (Sandston, VA)

Schedule: MondayFriday, 8:00 AM5:00 PM (1hour lunch)

Location: Onsite in Sandston, VA, no opportunity for remote work

Pay: $19/hr

About The Role

We are seeking an organized and customerfocused Dispatcher to support service operations for our Division customers. This individual will manage and assign daily service requests, coordinate with regional technicians, and ensure timely communication with customers and internal teams. This is a fully onsite role requiring strong written communication skills and proficiency in Microsoft Office.

Key Responsibilities

• Receive and assess incoming service calls; dispatch approximately 20 service tickets daily.
• Prioritize requests and assign the most appropriate technician based on availability and skillset.
• Maintain clear communication with customers to gather necessary information and provide updates.
• Support technicians by coordinating parts needs to reduce return visits.
• Provide feedback to the call center regarding customer concerns and process improvements.
• Track all service calls and prepare reporting/metrics for management.
• Maintain service logs, documentation, and service manuals.
• Provide backup support to fellow dispatchers as needed.
• Follow all company policies and procedures to ensure consistent service quality.

Required Skills & Qualifications

• Strong computer skills, including proficiency in Microsoft Office.
• Excellent written and verbal communication abilities.
• Customerservice oriented with a professional, positive attitude.
• Strong organizational and timemanagement skills.
• Ability to handle multiple priorities in a fastpaced, deadlinedriven environment.
• Selfmotivated and able to work with minimal supervision.
• High school diploma or equivalent.

Preferred Qualifications

• 2+ years of experience in service management, dispatching, call center operations, or field service support.
• Experience with CRM systems and SAP.
• Bilingual communication skills.

Job Type & Location

This is a Contract to Hire position based out of Sandston, VA.

This is a Contract position based out of Richmond, VA.

Pay And Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Richmond,VA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Legal & Compliance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.