Onsite Operations Analyst & Dispatch Coordinator

intellipro; Norfolk (VA); On-site; USD 81,278,000 - 86,789,000; Full time

Job summary

IntelliPro seeks an Operations Analyst in Norfolk, VA, to monitor operations, analyze calls and system data, and coordinate response teams. The role involves dispatch duties, rotating shifts including weekends, and documenting actions taken to restore services promptly.

Requirements include multitasking, strong communication, data analysis capabilities, and prior dispatch experience in an operations center. This is an onsite 12+ month contract with a pay rate of $29/hr on W2.

Qualifications

• Must be able to manage multiple tasks while adapting to changing priorities.
• Strong decision-making under pressure is required.
• Experience analyzing large data sets from various sources.
• Excellent customer service skills for internal and external stakeholders.
• Prior dispatch experience in an operations center is preferred.

Responsibilities

• Monitor operational activities and analyze data to identify service interruptions.
• Coordinate and dispatch field personnel and response teams to outages or emergencies.
• Perform workforce callouts for restoration, overtime, and shift coverage.
• Ensure timely response to incidents and maintain documentation of actions taken.
• Develop and execute data-driven action plans based on operational requirements.
• Maintain accurate records of all operations activities.

Skills

Multitask management

Decision making

Data analysis

Customer service

Dispatch experience

Education

High School Diploma or GED

Job description

IntelliPro seeks an Operations Analyst in Norfolk, VA, to monitor operations, analyze calls and system data, and coordinate response teams. The role involves dispatch duties, rotating shifts including weekends, and documenting actions taken to restore services promptly.

Requirements include multitasking, strong communication, data analysis capabilities, and prior dispatch experience in an operations center. This is an onsite 12+ month contract with a pay rate of $29/hr on W2.