Onsite Digital Solutions Support Specialist

Aston Carter; San Diego (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

Aston Carter is hiring a Digital Solution Support Specialist for our San Diego, CA area. This onsite role supports Customer Care systems, ERP and digital tools, and requires strong problem-solving and communication skills.

You’ll troubleshoot issues, coordinate with IT and Development, and help document processes and training materials. Ideal for early-career professionals with a customer-focused mindset and a desire to learn enterprise systems.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 0-2 years of customer service, technical support, or business support experience.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to learn new technologies and business systems quickly.
• Strong organizational skills and attention to detail.
• Experience documenting processes, issues, and procedures.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with a passion for continuous improvement.

Responsibilities

• Provide Tier 1 support for Customer Care systems and digital tools
• Troubleshoot system issues, document findings, and coordinate resolution with IT and Development teams
• Manage and track Help Desk tickets to ensure timely issue resolution
• Support ERP implementation initiatives, including testing, validation, and post-deployment support
• Participate in functional testing and quality assurance activities for new and existing systems
• Gather business requirements and help document processes, workflows, and system enhancements
• Create and maintain system documentation, user guides, and training materials
• Develop reports and analyze data to provide operational insights and support decision-making
• Assist with troubleshooting OCR and other business-critical digital solutions
• Identify opportunities to improve workflows, automate manual processes, and enhance system performance
• Serve as a liaison between Customer Care and technical teams to ensure effective communication and collaboration
• Monitor system performance and support continuous improvement initiatives

Skills

Analytical thinking

Problem solving

Written communication

Verbal communication

Learning new tech

Organizational skills

Documentation experience

Multi-tasking

Customer-focused mindset

Education

Bachelor’s degree or equivalent

Degree in Business/Information Systems/Technology

Tools

ERP

CRM

Power BI

Help Desk ticketing systems

OCR technologies

Job description

Aston Carter is hiring a Digital Solution Support Specialist for our San Diego, CA area. This onsite role supports Customer Care systems, ERP and digital tools, and requires strong problem-solving and communication skills.

You’ll troubleshoot issues, coordinate with IT and Development, and help document processes and training materials. Ideal for early-career professionals with a customer-focused mindset and a desire to learn enterprise systems.