Entry-Level Digital Solutions Support Specialist

DGN Technologies Inc; San Diego (CA); Sur place; USD 52 000 - 72 000; Plein temps

Résumé du poste

DGN Technologies Inc. is seeking an entry-level Digital Solution Specialist to join the Customer Care group in a hands-on support role. You will learn and assist with developing, testing, and documenting digital solutions and ERP-related activities under mentorship.

You will collaborate with IT and other departments, contributing to go-live support and ongoing system validation while building domain expertise in ERP, CRM, and related tools.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 0-2 years of Customer Service experience in an office setting.

Responsabilités

• Builds expertise to serve as a technical resource for digital tools and technologies supporting the Customer Care function.
• Assists in identifying and documenting technical issues, ensuring proper communication and escalation to the IT department.
• Supports the management of Help Desk tickets within the Customer Care Group under supervision.
• Assists with troubleshooting system-related problems across platforms such as ERP, phone systems, web interfaces, OCR, and other integrated technologies, while learning to maintain detailed documentation.
• Participates in testing and validation activities for new and existing systems and digital solutions used by the Customer Care team.
• Supports the development of functional requirements and test scripts under guidance.
• Represents the Customer Care Group at internal meetings with support from senior team members.

Connaissances

Communication

Analytical thinking

Learning quickly

Prioritization

Team collaboration

MS Office

Formation

Bachelor's degree or equivalent combination of education and experience

Bachelor's Degree in Business, Information Systems, or related field AI Experience - Must

Outils

ERP systems

CRM systems

Description du poste

DGN Technologies Inc. is seeking an entry-level Digital Solution Specialist to join the Customer Care group in a hands-on support role. You will learn and assist with developing, testing, and documenting digital solutions and ERP-related activities under mentorship.

You will collaborate with IT and other departments, contributing to go-live support and ongoing system validation while building domain expertise in ERP, CRM, and related tools.